Patient Satisfaction: Understanding and Managing the Experience of Care, 2nd Edition – FULL INSTANT DOWNLOAD | PDF DOCX EPUB

Name: Patient Satisfaction: Understanding and Managing the Experience of Care
Edition: 2nd Edition
ISBN-13: 9781567932508
ISBN-10: 1567932509
Addition ISBN: 978-1-56793-250-8
Author(s): Irwin Press, Publisher: Health Administration Press, Copyright: 2005
This book explores the patient’s perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author’s 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.